How hard is it to just SMILE?

In the Air Force, many people have desk jobs.  A lot of those individuals represent the group of people who support and serve other military members and their families.  In the process of preparing to move, we have been dealing with many of these support personnel.  As a whole, I have been greatly disappointed by the lack of help and service we have been given.  Moving is stressful on any family, but moving overseas complicates matters greatly.  We have had to coordinate things such as packing dates, vehicle shipping locations, passports, regulations for international travel with pets, and storage or sale of many of our possessions.  Throughout this process, I have had a distinct lack of helpful information and friendly faces.  The people who should know the information we need are either unwilling to share or simply take their own sweet time supplying it to us.
I worked for many years in customer service.  I have worked at McDonalds (ugh), Cinnabon, Panda Express, Hollywood Video, and Old Navy.  In each of those places, I found people who took pride in their jobs.  Those who came to work in their uniform (no matter how tacky), on time for their shift, and served customers with a smile.  Those who made it their business to understand and share useful information.  I tried to be one of those people, and for the most part, I think that I succeeded.  I greeted each customer with a smile and did my best to help them conduct their transaction efficiently.
Now, as a 'customer', I am constantly frustrated by those who seem to have no pride in what they do.  I truly believe that working for the Air Force is more important than serving fast food.  People's lives are complicated by inaccurate information and an unwillingness to help, not their lunch order.  As a military spouse, I have been ignored, misdirected, disconnected, given wrong numbers, and treated with indifference.  My best sources of information are friends who are currently living overseas, not the people whose job it is to give me that information.
I feel like I am swimming upstream, trying desperately to get my house and all the paperwork in order, to make the transition easier on my family (hence the blogging late at night).  I simply wish for everything to go smoothly while we begin this new and exciting chapter in our lives.